Customer Care


  • Ordering
    • How do I order?
      • Select the color and size of the item that you want to purchase and click on Add to Bag. When you are ready to checkout, click on the shopping bag and you can proceed to our payment page.

    • Can I save my items to be purchased later?
      • Yes, you can choose to add any item to your Favorites list and purchase them at a later date. However do note that items added into your Favorites list is for your convenience to purchase them later. The items are not reserved so do make your purchases as soon as possible before they run out!

    • Must I register as a member in order to make a purchase?
      • Yes. Registering your data allows us to ensure your order gets to you. Future purchases will be a breeze since we will have all of your necessary information in record.

        Yes. Registering your data allows us to ensure your order gets to you. Future purchases will be a breeze since we will have all of your necessary information in record. - See more at: http://missystella.com/general/customercare.aspx#sthash.amOff6H6.dpuf
        Yes. Registering your data allows us to ensure your order gets to you. Future purchases will be a breeze since we will have all of your necessary information in record. - See more at: http://missystella.com/general/customercare.aspx#sthash.amOff6H6.dpuf
        Yes. Registering your data allows us to ensure your order gets to you. Future purchases will be a breeze since we will have all of your necessary information in record. - See more at: http://missystella.com/general/customercare.aspx#sthash.amOff6H6.dpuf
    • How do I use a promotion code/e-gift card/event voucher?
      • You can enter the code at the checkout page. Do note that only one promotion code or e-gift card code or event voucher code can be used per order.

    • Can I amend my order after I have made payment?
      • You may email us at Sales@missystella.com within 12 hours of payment to make an amendment to your order and we will endeavor to meet your request to the best of our ability. However, do understand that we aim to fulfill and deliver our orders promptly. Nonetheless, if an order has already been delivered, you can always return them for credits that you can use in your next purchase.

    • Why was my order cancelled?
      • Your order will be automatically cancelled if we do not receive any payment details from you within 2 days.
         

  • Payment
    • What kind of payments do you accept?
      • For local (Singapore) orders, we accept payment via internet banking, ATM transfer or Paypal.  

        For international orders, we currently only accept payment via Paypal.

    • Which bank and accounts do I transfer to for ATM/I-banking?
      • You may transfer to the banks below.


        A. POSB SAVINGS ACCOUNT number: 194-42738-7

         

        We strongly encourage same-bank transfers (i.e. POSB to POSB).

         

        If you have a bank that is not on the list above (for e.g. UOB), you may also perform an inter-bank transfer (i.e. UOB to POSB). However, do note the longer processing time of 3 working days for such transfers.

    • How long do I have to make payment after I checkout?
      • We abide strictly to a 2 days deadline. Orders will be cancelled if you do not update us with your payment details within 2 days. You can resubmit a new order if you are not able to perform the transfer within 2 days.

    • I have completed the transfer (ATM/i-Banking). What do I do next?
      • After payment has been made, please log into your account and click on ‘My Orders’. Choose the order that is pending for transfer details and key in the following information:

        (a) Bank account payment was made to
        (b) Mode of payment
        (c)  Transaction ID
        (d)  Nickname
        (e)  Transaction Date
        (f)  Transaction Time

  • Delivery
  • Returns
    • What is your return policy?
    • How do I make a return?
      • Log onto your account and go to My Orders. Click on the pencil icon under Details for the order which you will like to return. Scroll down to where the item(s) are listed. If the item(s) are still eligible for refund, a pencil icon will appear under the Refund column. Click on the icon and enter the quantity of the item to be refunded. An email with instructions will be sent to you thereafter.

         

        Mail the item(s) to us at 67 Ubi Road 1 #06-13, Oxley Bizhub, Singapore 408730 together with the order slip or the notification email. You may want to use registered postage to ensure that the item(s) reach us safely. Return postage is to be borne by you. Once we have received the item(s), the value of the item(s) (net of discounts) will be credited into your account. You can use the credits for future purchases.

         

        Do contact us at sales@missystella.com should you require any assistance.

        we will reimburse you for your shipping fee in the form of credits upon receipt of your items. In order to ensure that the items reach us, please send the return package by registered mail. - See more at: http://missystella.com/general/customercare.aspx#sthash.nWwc9pZ8.dpuf
    • If the size doesn't fit me, can I exchange it for another size?
      • EXCHANGE

         

        Missy Stella offers a one-to-one exchange for unsuitable sizing issues with your item(s). 

        We will send out the requested size (subjected to availbility) upon receiving your returned order.

        In the event if the item is out of stock. Credits will be issued equivalent to the value of the item(s) (net of discounts) will be credited into your account. If you would like to wait for the store credits to be issued before using it for your next purchase, it may take up to 7 working days upon receiving the returned item(s).

         

         

        STEP #1 Send us your request to sales@missystella.com. with subject <Order No.><Refund>

         

        STEP #2 Upon acknowledgement, mail the item(s) back to us at 67 Ubi Road 1 #06-13, Oxley Bizhub, Singapore 408730 together with the order slip or the notification email.

         

        You may want to use registered postage to ensure that the item(s) reach us safely. Return postage is to be borne by you. We will not be responsible for lost parcels.

        Returns has to be done 14 days from the order mailed out date. All items returned must reach us in the original sale condition, un-used with tags on.

         

         

        Do contact us at sales@missystella.com should you require any assistance.

        You can return the item that you have purchased for store credits. Credits will be issued only upon receipt of the item. You can proceed to make another purchase for the item in the size that you want. If you will like to wait to wait for the store credits to be issued and to use the credits for your next purchase, that will take at least a week or so depending on when the returned item reaches us. Do take note that items are subject to availabity. We do not offer one-to-one exchange of items for unsuitable sizing. - See more at: http://missystella.com/general/customercare.aspx#sthash.nWwc9pZ8.dpuf
    • I have received a defective or incorrect item. What should I do?
      • We apologize for mailing you a defective or incorrect item. Please email us at customercare@missystella.com within 7 days of receipt. Exchanges or returns of defective/incorrect items will not be entertained if we are not informed within 7 days of your receipt.

         

        We can either provide a one-to-one exchange for the item or issue credits to your account upon return and verification of the item.

         

        Missy Stella will reimburse for any additional shipping charges incurred.

         

        Missy Stella will not be liable should you purchase our merchandise from any third party. We will not entertain any requests for exchange or returns in that event.

    • There are some discrepancies between the measurements of the piece received and the information given. What should I do?
      • A difference of 0.5”-0.8” between the item(s) received from what was provided for in our given measurements will not be considered a defect.

        Please view our policies on return of items and/or return of defective items above.

  • Measurements
  • Rewards & Credits
  • e-Gift Cards
    • Do you sell Gift Cards?
      • Yes e-Gift cards are for sale online.

    • What are the terms and conditions for Gift Cards?
      • Missy Stella e-Gift cards are redeemable online exclusively at missystella.com.  Only one e-Gift card code can be utilized per transaction. E-Gift card codes cannot be used concurrently with other promo codes or voucher codes. E-Gift cards cannot be replaced, returned or redeemed for cash. For further enquiries, do email us at

    • Is there an expiry date?
      • The e-Gift card will be valid for 6 months from the date of purchase.

 
 
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